Terms & COnditions
Consumer Terms of Business
The terms set out on this page apply only if you are a CONSUMER. They do not apply if you are acting as a trade customer.
Please read these Terms carefully and make sure that you understand them before you place an order for any Product on our website.
We amend these Terms from time to time, so if you wish to order a Product, please check these Terms to ensure you understand the Terms which will apply at that time. These Terms were updated on 21st September 2020.
Summary of your key legal rights
The Consumer Rights Act 2015 requires that any Product which you order from us must be as described, that it must be fit for purpose and that it must be of satisfactory quality. During the expected life of a Product which you order your legal rights entitle you to the following:
up to 30 days: if your Product is faulty, then you can get a refund if you return the Product to us;
up to six months: if your Product is faulty and cannot be replaced, then you’re entitled to a full refund in most cases if you return the Product to us; and
up to six years: if the Product can be expected to last up to six years but develops a fault before then, you may be entitled to a replacement if you return the Product to us or, in circumstances where that is not available, some of your money back.
For detailed, independent advice about your legal rights (United Kingdom) please refer to the Citizens Advice website: adviceguide.org.uk.
Consumer Terms of Business
1. Information about us
1.1 We operate the website Multum Gin Parvo Ltd are a company registered in England and Wales under company number 02357594 having its registered office and main trading address at Wireless Hill, South Luffenham, Oakham, Rutland.
1.2 Contacting us
1.2.1 To cancel a Contract in accordance with your legal right to do so as set out below (for example, if a Product is faulty, or if you simply change your mind), you just need to let us know that you have decided to cancel.
1.2.2 You can let us know that you have decided to cancel a Contract by emailing us at firstname.lastname@example.org. Please include the following information:
your name and details of your order to help us to identify it;
explain why you would like to cancel the Contract;
We will contact you to confirm we have received your cancellation; and your cancellation will be effective from the date you send us notice of cancellation.
1.2.3 If you wish to contact us for any other reason, including because you have a complaint, you can contact our Customer Services team by emailing us email@example.com.
2. Products and packaging
2.1 The images of each Product on our website are for illustration purposes only. Although we have made reasonable efforts to display the appearance of each Product accurately, we cannot guarantee that your computer’s display will accurately reflect the appearance of that Product. The Product which we deliver to you may differ from the images on our website.
2.2 All sizes, weights, capacities, dimensions and measurements indicated on our website have a small tolerance. The size of this tolerance is set by reference to applicable legislation (including Regulation (EU) No. 1169/2011, Directive 76/211/EEC and The Weights and Measures (Packaged Goods) Regulations 2006), and varies from Product to Product and from one size, weight, capacity, dimension or measurement to the next.
2.3 We may change a Product from time to time to reflect changes in applicable laws and regulatory requirements (which may include changes to Product labels to include nutritional information or changes to Product packaging in order to comply with packaging waste requirements, for example).
3. Age restrictions
3.1 In the UK it is illegal for:
3.1.1 any person under the age of 18 to buy (or to attempt to buy) alcohol for themselves or for any other person under the age of 18; and
3.1.2 an adult to buy (or to attempt to buy) alcohol for any person under the age of 18.
3.2 You may only purchase an alcoholic Product from us if you are:
3.2.1 at least 18 years old;
3.2.2 not buying that Product for any person or persons under the age of 18; and
3.2.3 of legal age to purchase alcohol both in the country where you place the order and the destination country.
By placing an order to purchase a Product, you promise to us that it is lawful for you to order the relevant Product in the country where you place the order and for the recipient to receive the relevant Product in the destination country.
4. How the Contract is formed between you and us, including pre-orders
4.1 Our website order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage of the order process.
4.2 We do not accept any responsibility for delayed or failed delivery of a Product which results from your failure to provide correct address information. If a Product is returned to us because you fail to provide correct address information, we reserve the right to require that you pay additional postage costs (and import duties, administration fees and taxes, if applicable) before we re-deliver the Product.
4.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.
4.4 We will take payment for the Product as soon as you place an order. We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products which you have ordered have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
5. Our right to vary these Terms
5.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and why.
5.2 Every time you order a Product from us, the Terms in force at the time of your order will apply to the Contract between you and us.
5.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
5.3.1 changes in relevant laws and regulatory requirements; and
5.3.2 changes in the way that we do business.
6. Returns and refunds
If you change your mind
6.1 You have a legal right to cancel any Contract during the period set out below. This means that if, during the relevant period, you change your mind, you can cancel the Contract and receive a refund.
6.2 Be aware that your right to cancel a Contract if you change your mind does not apply in the case of a Product which is sealed for health protection purposes which you unseal after you receive it.
6.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we contact you to confirm our acceptance of your order), which is when the Contract between us is formed.
6.4 You can let us know that you have decided to cancel a Contract by emailing us firstname.lastname@example.org. Please include the following:
6.4.1 your name and details of your order to help us to identify it;
6.4.2 we will contact you to confirm we have received your cancellation; and
6.4.3 your cancellation will be effective from the date you send us notice of cancellation.
6.5 Except as set out below, if you cancel your Contract because you have changed your mind we will:
6.5.1 refund you the price you paid for the Product;
6.5.2 refund any postage and packaging costs which you paid in connection with the delivery of the Product to you. However, please note that we are permitted by law to refund only the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we are required to only refund what you would have paid for the cheapest delivery option; and
6.5.3 make any refunds due to you as soon as you have let us know that you have decided to cancel your Contract.
However, please note that:
6.5.4 any refund which we make will be on the condition that you return the Product to us and that we do actually receive the Product back from you; and
6.5.5 if the Product is actually received by us:
(a) we will reduce (potentially to £zero) the value of that part of your refund which relates to the cost of the Product (but not the part of the refund which relates to postage and packaging costs) to reflect any reduction in the value of the Product, if this has been caused by your handling it in a way which would not be permitted in a shop (for example, if you unseal a Product which is sealed for health protection purposes); and
(b) we will reduce (potentially to £zero) the value of that part of your refund which relates to the cost of the Product (but not the part of the refund which relates to postage and packaging costs) to reflect any reduction in the value of the Product which results from damage to the Product which occurs when it is being returned to us.
If we make a refund to you and later discover that you have not returned the Product to us, or that you have handled it in an unacceptable way or that it has been damaged by you or by your carrier when it is being returned to us, you must pay us an appropriate amount. We will calculate that amount, acting reasonably, and will deduct it from the bank account which you used to pay for the Product. We may make the required deduction from your bank account in more than one payment. Further information about how to return a Product is set out below.
6.6 You will be responsible for the cost of returning the Product to us. Whilst we are under no obligation to do so, if we have offered to collect the Product from you and you have accepted that offer, we will charge you the direct cost to us of collection.
6.7 If a Product is faulty or has not been described accurately, if we have delivered the wrong Product, you have a legal right to reject that Product. If you wish to reject a Product you must let us know that you are rejecting the Product and return that Product to our head office.
6.8 We will refund you using the same method which you used to pay.
6.9 You must return a Product to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.
7.1 The costs of delivery will be displayed to you on our website. We will give you an estimated delivery date with the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control.
7.2 If no one is available at your address to take delivery and you give us no other instructions at the time of placing your order, our carriers will usually:
7.2.1 leave your parcel in a safe place;
7.2.2 leave your parcel with a neighbour; or
7.2.3 leave you a note which informs you that they have attempted to deliver the Product (if this happens, please contact the carrier to re-arrange delivery). If you have any specific delivery instructions, you should give them when you place your order for a Product.
7.3 Delivery of an order shall be completed when:
7.3.1 our carrier delivers the Product using one of the methods referred to in paragraph 7.2 above or in accordance with your specific instructions (when you have given them); or
7.3.2 you (or someone else on your behalf) collect(s) the Product from us, and the Product will be your responsibility from that time. If you are informed about a failed delivery attempt but do not re-arrange delivery of a Product or collect that Product from the carrier’s depot we (or the carrier) will contact you for further instructions and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and charge you reasonable compensation for the net costs which we incur. We may deduct that compensation from the bank account which you used to pay for the Product. We may make that deduction from that bank account in more than one payment.
7.4 You own the Products once we have received payment in full, including all applicable delivery charges, value added taxes, import duties, administration charges and taxes which are payable by us.
7.5 If we agree a delivery deadline with you in respect of any Product and we miss that deadline, then you may cancel your order if either of the following apply:
7.5.1 we have refused to deliver the Product; or
7.5.2 you told us before we accepted your order that delivery within the delivery deadline was essential, and your cancellation of the order must be communicated to us without delay. We may reject an order if you set a delivery deadline which we will not be able to meet.
7.6 If you do not wish to cancel your order immediately, or do not have the right to do so under paragraph 7.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
7.7 If you have the right to cancel your order for late delivery under paragraphs 7.5 or 7.6 above, you can do so for just one Product or, if you have ordered more than one Product, all of the Products which are the subject of your order. If the Product has been delivered to you, you will have to return it to us, and we will pay the costs of this. Please refer to paragraph 6 above for more information about how to return a Product to us.